How we work
Quotes are given per project rather than from a price list, because the only honest way to price research is to look at what it actually involves first.
Send the scope, the output you need and the deadline through the enquiry form. An outline is enough. Please do not send confidential material or personal data about research participants in a first enquiry.
We look at what the work involves, whether we can do it well, what it would take, and whether anything about it needs resolving before it can start. If it is not work we can take on, we say so at this point.
Usually there are questions. How long should the output be, who is it for, what format does your organisation or donor require, what does the data look like, who reviews the draft. Getting this right early prevents most problems later.
The quote sets out the scope, the deliverables, the timeline, the number of revision rounds included and the price. If something is excluded, it says that too.
Work starts after the scope, price and arrangements have been confirmed by both sides. Any payment terms are part of that agreement.
You receive the agreed outputs in the agreed format, with the revision rounds set out in the quote. If something has changed along the way, we discuss it rather than quietly absorb or bill it.
The things clients usually want settled before they commit.
Client material is used for the assignment it was provided for and not for anything else. We will sign a non-disclosure agreement where you need one, and we are happy to work under yours rather than propose our own. Client data is never used in the illustrative samples on this website.
We can work behind your name where that is the arrangement, provided it is agreed in writing and covers scope, confidentiality, deadlines and who is responsible for what. We make no claim to a record of white-label delivery, because the business is newly established.
A named point of contact on each side, agreed check-in points for longer pieces, and everything that affects scope or price in writing. We will tell you if a deadline is at risk as soon as we know, not afterwards.
Where an assignment involves personal data, such as recordings or a dataset with identifiers, how it will be transferred, stored, retained and deleted is agreed before it is sent. Obligations under Kenya's Data Protection Act are part of that conversation rather than an afterthought.
Some research activity requires licensing, approval or ethical review. Whether that applies depends on what the project actually involves. Where it does, it is resolved before fieldwork begins and responsibility for obtaining it is agreed at the quoting stage.
The quote says how many rounds are included. Comments within the agreed scope are part of the job. A change to the scope itself is a change to the quote, discussed before it is done.
A research business that guarantees findings is not doing research. We do not promise that analysis will produce a particular result, that a review will support a position already held, or that descriptive analysis can establish cause.
We also do not publish standard turnaround times. Transcription speed depends on recording quality, length and language. A review depends on how much literature exists. Timelines are quoted per project, once the work has been seen.
Describe what you need and when you need it. We will come back with a quote, or tell you straight away if it is not work we can take on.